Full-priced items purchased through our website can be returned within 20-days of receipt* for an exchange, gift card or refund (excludes postage) if they meet the following:

- The items were purchased from ringerswesterntba.com.au or from our store located on Boundary Street, Torrington.

- The item has not been worn or washed and is still in its original condition. This includes animal hair or pungent smells.

- The item is not damaged 

- If the item is swimwear bottoms, the hygiene tag is still intact

- The item is not underwear (for hygiene purposes)

- The item is not a gift card

Items purchased on sale, promotion or special offer through our Ringers WesternToowoomba website can be returned within 20-days of receipt* for a post-paid exchange or gift card if they meet the following:

- The items were purchased from ringerswesterntba.com.au or from our store located on Boundary Street, Torrington.

- The item has not been worn or washed and is still in its original condition

- The item is not damaged 

- If the item is swimwear bottoms, the hygiene tag is still intact

- The item is not underwear (for hygiene purposes)

- The item is not a gift card

Items purchased as clearance items (60% off or greater) are considered final sale items and will not be accepted for return or exchanges for change of mind.

If there is a price difference between the items at the time of exchange, the customer is required to pay the difference for the items.

Any items that don’t comply with the conditions stated above will not be accepted and will be returned to sender (RTS).

*Any returns for a change of mind outside of the 20-day period will not be accepted for a return unless deemed faulty, in compliance with ‘Change of Mind Return’ ACCC Consumer Rights.

Postage costs for returning items for a refund, exchange or gift card will be the responsibility of the customer (unless the item is deemed faulty by our team). We will always suggest using a tracked postal service so you will be able to track your return parcel and in the unlikely event that your return is lost in transit, we will be able to investigate with your courier of choice.

For items purchased on a sale or special promotion, as per our Sale Returns T&C's above, postage costs for exchange both ways will be the customers responsibility. Customers have the option to include a post-paid postage bag in the returning parcel or upon receipt, our returns team will send an invoice for the $10 shipping fee.

 Please note, shipping costs are non-refundable.

GENERAL BOOT RETURN CONDITIONS:

- The items were purchased from ringerswesterntba.com.au or from our store located on Boundary Street, Torrington.

- The item has not been worn, scuffed or damaged on the sole and leather

- All aspects of the boot (boot box, calico boot bag, plastic bag that the boots are in) must be returned and not damaged in its original condition upon receipt of your return

- The boot box is not used as a means of postage box

Full-priced boots purchased through our Ringers Western website can be returned within 20-days of receipt for an exchange, gift card or refund (excludes postage) if they meet the following conditions:

Boots purchased on sale or for a discounted price will only be eligible for an exchange or store credit given that the conditions stated above are met.

Boots purchased during a promotion (e.g Buy 1, get 1 Free) will only be eligible for an post-paid exchange given the conditions stated above are met.

*Please note, if your return does not comply with the conditions stated, we reserve the right to reject your return request and have the boots returned to sender (RTS) or issue a replacement fee for damaged components of the boot.

WARRANTY

All full-priced boots have a 1 year (52 weeks) manufacturing warranty. 

In the unlikely event that you have received a faulty pair of boots, you have 48 hours within receipt to notify our customer service team (info@ringerswestern.com) to advise us of the fault. Please provide us with a photo of the faulty boots so our customer care team can assist you further. 

In the event that our customer care is unable to assist you, we may require the boots to be sent back to assess more in-depth by our cobbler in which case, we will cover shipping to have the boots sent back to us for assessment.

If the boots are deemed a manufacturing defect, the boots will be repaired where possible. If the boots cannot be repaired, a replacement or gift card will be issued to the same purchase value in line with ‘Repair, Replace, Refund, Cancel’ ACCC Consumer Rights.

If the boots are deemed wear and tear issue or mistreatment, we will not be responsible for any costs associated with repairing or replacing the boots. We will provide a quote for the cost of repair if you decide that you wish to repair the boots. 

*Please note, variations in colour and wear and tear (excessive wear of soles, damage from external objects, improper treatment, sizing issues etc.) are not considered manufacturing defects and we have no responsibility to cover boots under warranty.

GENERAL HAT RETURN CONDITIONS:

- The items were purchased from ringerswesterntba.com.au or from our store located on Boundary Street, Torrington.

- The item has not been worn, scuffed or damaged on the brim or internal lining

- All aspects of the hat (hat box, hat bag and brush if supplied) must be returned and not damaged in its original condition upon receipt of your return

- The hat box is not used as a means of postage box. If the box has been used as a means of postage, a fee may be applicable to replace the box.

Full-priced hats purchased through our Ringers Western website can be returned within 20-days of receipt for an exchange, gift card or refund (excludes postage) if they meet the following conditions:

Hats purchased on sale or for a discounted price will only be eligible for an exchange or store credit given that the conditions stated above are met.

*Please note, if your return does not comply with the conditions stated, we reserve the right to reject your return request and have the hat returned to sender (RTS) or issue a replacement fee for damaged components of the hat.

*Please note, variations in colour and shape are not considered defaults. As much care is used to package and ship the hats, the shape may not be perfect as each hat is handcrafted and may slightly deform during transit. Our hats are designed to be mouldable and shaped easily to fit different preference. Please reach out to our customer care team if you are unsure how to steam your hat.

In the unfortunate event that you have received a faulty item, you have 72 hours within receipt of your order to contact our customer service team (admin@ringerswesterntba.com.au) to advise us of the fault. Please provide a photo of the faulty item and your order number so our customer care team can assist you before processing a return. 

All faulty items must undergo an assessment to confirm if the item is deemed a manufacturing faulty in which case, we will offer a replacement, repair or gift card to the value of the item. If the item is sent back before any contact has been made, we may not be liable to accept your return.

From the date that the return is initiated, you will have 15 business days to ship the return back to us and for us to receive the items back to proceed with the request. Any returns made outside of these timeframes will be returned to sender.

For your return to be processed, it would need to be received and assessed by our returns department. Please allow up to 3 business days (and additional 2 business days after sale periods) for our returns team to process your request. 

If your refund request is accepted, it may take 3-5 business days to appear in your bank statement, depending on your financial institution. Please note, refunds can only be issued back to the original payment method. 

For orders placed with Afterpay, if the full 4 instalments have been paid, Afterpay will refund the value of the return or, if part of the instalments has been paid, Afterpay will adjust the fortnightly payments to reflect the return value.

In the event that we have posted your item to the address provided at checkout and the parcel has returned back to our warehouse as non-deliverable due to an insufficient address or unclaimed from your post office, our returns team will be in contact to assist in re-sending the parcel.

We will cover the RTS fee however, the re-shipping fee, $10, must be borne by the customer.

If we have not received a response within 30 days of the parcel arriving back as RTS or if you wish to abandon the order, we will refund your order minus the RTS fee, $15, and the items will return to inventory.